New Customer

New Customer Basics

Setting Up Your Online AccountHow and when new customers can create an online account Receiving Your First Monthly StatementWhen new customers will receive their first monthly statement Managing Escrow Payments for New AccountsExplains that we handle established escrow accounts

Transfer Customer

How an Account Transfer Impacts YouExplains ways a loan transfer may affect you Notification of Account TransferWhen and how you are notified of an account transfer Why Your Account Was Transferred to Rushmore ServicingExplains why your account was transferred Updating Your Bank’s Online Bill Pay for Transferred AccountsProvides details for updating online bill pay Automatic Payments for Transferred AccountsHow to know if automatic payments are transferring and what happens next Homeowners Insurance Changes for Transferred AccountsProvides instructions and details for updating homeowners insurance policies

Frequently Asked Questions

All you need is your loan number, Social Security Number, and property ZIP code to create your account.

Transfer customers: You can use your new Rushmore Servicing loan number or the loan number you had with your previous servicer.

We’ll send your first monthly statement within 30 days of your transfer date.

Your account was transferred because your previous servicer sold your loan to us, your new servicer. Mortgage loans are frequently sold between servicers. Read more

The terms of your loan remain exactly the same. This means your interest rate, monthly principal and interest payment, and repayment timeframe are all identical to what they were with your previous servicer. Read more